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Refund & Return Policy

Last updated: February 02, 2026

Quick Overview
14 Days
Return Window
5-7 Days
Refund Processing
100%
Buyer Protection

1. Our Commitment

At HalalHub, we want you to be completely satisfied with your purchase. Our escrow payment system ensures your money is protected until you confirm receipt of your order.

2. Return Eligibility

You may request a return or refund if:

  • The product is damaged or defective upon arrival
  • The product significantly differs from the listing description
  • The wrong item was delivered
  • The product is not halal as advertised
  • The order never arrived
Note: Perishable food items may have different return policies. Check the product listing for specific terms.

3. Return Window

You have 14 days from the delivery date to initiate a return for non-perishable items. For perishable items, contact us within 48 hours of delivery.

4. How to Request a Refund

  1. Go to your Orders page in your account
  2. Select the order and click "Open Dispute"
  3. Provide details and photos of the issue
  4. Our team will review and respond within 24-48 hours
  5. If approved, we'll process your refund

5. Refund Process

Scenario Resolution Timeline
Item not received Full refund 5-7 business days
Item damaged/defective Full refund or replacement 5-7 business days after return
Wrong item sent Full refund or correct item sent 5-7 business days after return
Not as described Partial or full refund Depends on dispute resolution

6. Return Shipping

  • If the return is due to seller error or defective product, the seller pays return shipping
  • If you change your mind, you may be responsible for return shipping costs
  • Some sellers offer free returns - check the product listing

7. Non-Returnable Items

The following items cannot be returned:

  • Opened perishable food items (unless defective)
  • Items marked as "final sale"
  • Custom or personalized orders
  • Items damaged due to customer misuse

8. Refund Methods

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • Bank Accounts: 3-5 business days

Processing time depends on your financial institution.

9. Dispute Resolution

If you and the seller cannot reach an agreement, HalalHub will mediate the dispute. Our decision is final and based on:

  • Evidence provided by both parties
  • Product listing accuracy
  • Communication history
  • Shipping and tracking information

10. Contact Us

For refund questions or assistance:

Email: refunds@halalhub.com

Or visit our Help Center