Terms of Service - HalalHub

1. Acceptance of Terms

By accessing or using HalalHub ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Platform.

HalalHub reserves the right to modify these terms at any time. We will notify users of significant changes via email or through the Platform.

2. Description of Service

HalalHub is an online marketplace connecting buyers with sellers of halal products. We provide a platform for:

Buyers to discover and purchase halal-certified or halal-declared products
Sellers to list and sell their halal products
Secure payment processing and order management
Dispute resolution between buyers and sellers

3. User Accounts

To use certain features, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly notify us of any unauthorized use of your account
Accept responsibility for all activities under your account

You must be at least 18 years old to create an account and use our services.

4. Buyer Terms

As a buyer on HalalHub, you agree to:

Pay for products at the listed price plus any applicable taxes and shipping
Provide accurate shipping information
Communicate respectfully with sellers
Use our dispute resolution process for any issues
Not engage in fraudulent transactions

5. Seller Terms

As a seller on HalalHub, you agree to:

Provide accurate product descriptions and images
Ensure all products listed are genuinely halal (certified or self-declared)
Ship products within the stated timeframe
Maintain valid halal certifications where claimed
Respond to buyer inquiries promptly
Accept the Platform's commission structure (10% of sale price)
Comply with all applicable laws and regulations

6. Halal Verification

HalalHub offers two types of halal verification:

Certified Halal: Products from sellers with valid halal certification from recognized certification bodies
Self-Declared Halal: Products declared halal by sellers who attest to halal compliance

While we verify certification documents, we do not independently inspect products. Buyers should exercise their own judgment and contact sellers with specific halal concerns.

7. Payments and Fees

All payments are processed through Stripe. Buyers' funds are held in escrow until orders are delivered. Sellers receive payment minus the Platform's 10% commission after successful delivery confirmation.

8. Prohibited Activities

Users may not:

List non-halal products or misrepresent halal status
Engage in fraud or deceptive practices
Circumvent Platform fees through off-platform transactions
Harass other users
Violate any applicable laws or regulations
Upload malicious content or attempt to compromise the Platform

9. Dispute Resolution

We provide a dispute resolution process for issues between buyers and sellers. Both parties agree to participate in good faith. HalalHub's decisions on disputes are final and binding.

10. Limitation of Liability

HalalHub is a marketplace platform and is not a party to transactions between buyers and sellers. We are not liable for:

Product quality, safety, or legality
Accuracy of product listings or halal claims
Seller performance or delivery issues
Any indirect or consequential damages

11. Termination

We may suspend or terminate accounts that violate these terms. Users may close their accounts at any time, subject to completing any pending transactions.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@halalhub.com